Privacy Policy

CONFIDENTIALITY / PRIVACY POLICY

Effective Date: April 15, 2026

UpLevel Precision Wellness (UPW) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.

WHAT INFORMATION WE COLLECT

Basic personal information: Your name, email address, phone number, date of birth, payment information, and any other information you choose to provide.

Account details: Login information and profile preferences

Self-Reported Information: Health history, biological sex, age, and information about your nutrition and exercise habits.

Photos and Communications: Before-and-after photos, body measurements, and your communications with our coaching and administrative staff.

Client Data: This is the information generated from your use of our services, such as your daily weight, nutritional choices, and fitness and exercise activities and logs.

Browsing Information: We automatically collect information about your device and how you use our services (app and website), such as your IP address, device type, operating system, and browsing patterns. This helps us improve our services and your experience.

HOW WE USE YOUR INFORMATION

We use your information to make your experience actually work—and work well:

Create and manage your account

Deliver your coaching program and track progress

Process your payments

Improve the app and coaching experience

Respond to questions or support requests

Send important updates about your account

Send your educational information, promotions, and offers

Improve our marketing and communications

DATA SHARING AND DISCLOSURE

We value your privacy and limit data sharing as follows:

Third-Party Services:

We may use trusted third-party service providers (e.g., hosting, analytics, payment processors, or support tools) to operate our platform. We also may use wellness providers you enroll through, and referral partners who need limited information to confirm your enrollment. These providers are required to only access information necessary to perform their services and are obligated to protect it.

Legal Requirements:

We may disclose your information if required to:

Comply with applicable laws or regulations

Respond to legal requests (e.g., court orders, subpoenas)

Protect the rights, safety, and security of UPW, our users, or others

With Your Consent:

We will not use your name, photos, likeness, or personal story in any marketing materials without your express written permission. Your participation in testimonials is entirely voluntary. Photos used for coaching remain private.

No Sale of Data:

We do not share, sell, or rent your personal information, mobile information, or SMS opt-in consent with third parties or affiliates for marketing or promotional purposes.

Text Messaging Opt-In Data:

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. All other use-case categories exclude text messaging originator opt-in data and consent; this SMS consent information will not be shared with any third parties under any circumstances.

SMS Opt-In:

By providing your phone number and checking our opt-in consent box on our website contact and booking forms to receive SMS text messages from UpLevel Precision Wellness, you consent to receive SMS communications related to your account, appointments, services requested, order updates, customer care, and promotional offers where applicable.

Message frequency may vary depending on your interactions, account activity, and services requested.

Message and data rates may apply depending on your mobile carrier and plan.

You may opt out of receiving SMS messages at any time by replying STOP to any message. For assistance, reply HELP or contact us directly at +1 601-414-0249.

SMS consent is not shared with third parties or affiliates for marketing purposes.

HEALTH DATA UTILIZATION

Our app collects and processes health-related information such as workout activity, exercise logs, heart rate, and other fitness metrics. This data is collected only with your explicit consent and is used exclusively to deliver core app features, including fitness tracking, progress insights, and cross-device synchronization.

We do not share your health data with any third parties, and we do not use this data for advertising or marketing purposes. All health information is stored securely and access is limited to authorized personnel only. We adhere to industry best practices to ensure data protection.

If you choose to delete your account, all associated personal and health-related data will be permanently deleted from our systems.

ACCOUNT DELETION

To request the deletion of your personal information from our database, you can submit a request through our in-app settings or contact form available on our platform. For such requests, please write "delete my account" in the subject line, and include your first and last name and e-mail address in the body of the message. We will use commercially reasonable efforts to honor your request. We may retain an archived copy of your records as required by law or for administrative purposes. Please note that we will store communications you may send through the Service, as well as any comments you may post, and they may not be subject to modification or deletion. You may also control the information that we collect through the settings in your browser or mobile device. You may configure your browser to reject cookies from our app and may adjust the settings of your mobile device to prevent the Platform from obtaining location information. However, please note that the Service may rely on cookies and location information to function properly and some parts of the Service may not be available if you disable cookies.

If you choose to delete your account:

All associated personal and health-related data will be permanently deleted from our active systems. We may retain limited information as required by law or for legitimate administrative purposes.

HIPAA DISCLAIMER

UPW is a wellness coaching service and is not a “Covered Entity” or “Business Associate” under the Health Insurance Portability and Accountability Act (HIPAA). Therefore, information shared with UPW is not protected under HIPAA regulations.

Terms & Conditions

Please review our Terms & Conditions for additional information regarding the use of our website, services, and SMS communications.

CONTACT INFORMATION

If you have questions about this Privacy Policy or your data, please contact us at:

Email: [email protected]

Phone Number: +1 601-414-0249
Contact Form: https://uplevelpw.com/contact

UPDATES TO THIS POLICY

We may update this Privacy Policy from time to time. Changes will be reflected by updating the “Effective Date” above. Continued use of the service constitutes acceptance of the updated policy.